Managing for Serendipity
(Video) We know that in our landscape of people and technology, aiming for a particular outcome doesn’t always lead to us getting what we want. Sometimes the best results come from approaching a problem obliquely. But in Agile our highest priority is to satisfy the customer through the early and continuous delivery of valuable software. We like to start with the outcome, meet the needs of our users, delivering high-quality working software with happy teams and true agility… but how might that focus be holding us back, and what are the alternatives?
In this talk we look at how innovation often happens through unexpected side-effects, and some different strategies for approaching complex ecosystems, allowing new ideas to emerge through obliquity, naivety, and serendipity.